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1 - 22 of 22 items

Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction

DOI : 10.28991/ESJ-2025-09-01-09
Ying Huang , Dhakir Abbas Ali , Shuangshuang Wang , Rongmei Zhang
148-160
Abstract : 764
PDF : 488

Legal Policy Applications for Enhancing the Quality of Public Administrative Services

DOI : 10.28991/ESJ-2025-09-02-020
Tran Thi Bich Nga
890-915
Abstract : 504
PDF : 639

Empirical Evaluation of Educational Service Quality in the Current Higher Education System

DOI : 10.28991/ESJ-2022-SIED-05
Lili Abdullah Rozak , M. Bahri Arifin , Inna N. Rykova , Olga A. Grishina , Aan Komariah , Diding Nurdin , Vadim V. Ponkratov , Gevorg T. Malashenko , Mikhail E. Kosov , Olesya V. Dudnik
55-77
Abstract : 2009
PDF : 1216

E-Banking Service Quality and Customer Satisfaction with Moderator Factor

DOI : 10.28991/ESJ-2025-09-02-012
Trung Kim Quoc Nguyen
725-740
Abstract : 956
PDF : 1159

Analysis of Service Quality Factors of the Regional Planning Agency of Aceh

DOI : 10.28991/ESJ-2023-07-05-017
T. Aznal Zahri , Abdul Rahman Lubis , Muslim A. Djalil , . Syafruddin
1723-1744
Abstract : 1031
PDF : 738

How Do National Cultures Affect Quality of Life in Europe During the COVID-19 Pandemic?

DOI : 10.28991/esj-2022-SPER-02
Somjintana Koompai , Joí«l Royer
15-32
Abstract : 1337
PDF : 904

The Effect of Digitalization on the Quality of Service and Customer Loyalty

DOI : 10.28991/ESJ-2022-06-06-04
Lulzim Shabani , Arbí«resha Behluli , Fidan Qerimi , Fellanze Pula , Pranvera Dalloshi
1274-1289
Abstract : 3670
PDF : 1989

Role of Two-Way Asymmetrical Communication in Sustaining Public Relations

DOI : 10.28991/ESJ-2024-08-03-020
Samira Setoutah , Riadh Jeljeli , Faycal Farhi , Mohamed Mallek , Dalia Hassan , Nadeen Selim
1136-1152
Abstract : 1537
PDF : 2314

A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity

DOI : 10.28991/ESJ-2024-08-06-09
Saltanat Kondybayeva , Meruyert Daribayeva , Raffaele Fiume , Symbat Abilda , Olga Staroverova , Vadim Ponkratov , Larisa Vatutina , Galina Shapoval , Elena Mikhina , Irina Nikolaeva
2278-2311
Abstract : 2427
PDF : 1833

The Impact of Interactive Behaviour on Service Quality: The Role of Relationship Quality, External Environment

DOI : 10.28991/ESJ-2025-09-03-011
Shunan Zhou , Zengyu Pi , Chuleerat Kongruang
1322-1345
Abstract : 559
PDF : 339

Impact of Transportation on Carbon Dioxide Emissions from Locally vs. Non-locally Sourced Food

DOI : 10.28991/esj-2019-01184
Bradley Striebig , Eric Smitts , Samuel Morton
222-234
Abstract : 4259
PDF : 2218

The Role of Technology in the Learning Process: A Decision Tree-Based Model Using Machine Learning

DOI : 10.28991/ESJ-2022-SIED-020
Yuri V. S. Mendonça , Paola G. Vinueza Naranjo , Diego Costa Pinto
280-295
Abstract : 1158
PDF : 850

E-Service Quality and Loyalty Driving E-Satisfaction and E-WOM in Higher Education

DOI : 10.28991/ESJ-2025-SIED1-019
Vi T. T. Nguyen , Tue G. Truong , Thanh D. Nguyen
334-348
Abstract : 70
PDF : 272

Marketing Communication Strategy in the Retail Sector: Examining Repurchase Intention

DOI : 10.28991/ESJ-2024-08-01-08
Yus Hermansyah
110-124
Abstract : 1715
PDF : 1460

Exploring Critical Success Factors for Blockchain-based Intelligent Transportation Systems

DOI : 10.28991/esj-2020-SP1-03
Murat Tahir Çaldağ , Ebru Gökalp
27-44
Abstract : 2187
PDF : 1146

Review and Comparison of Routing Metrics in Cognitive Radio Networks

DOI : 10.28991/esj-2018-01143
Alaleh Asghary Astaneh , Solmaz Gheisari
191-201
Abstract : 1546
PDF : 936

Development of an Enterprise Architecture for Healthcare using TOGAF ADM

DOI : 10.28991/esj-2021-01278
Abba Suganda Girsang , Achmad Abimanyu
305-321
Abstract : 7402
PDF : 7021

Design and Analysis of a Bandwidth Aware Adaptive Multipath N-Channel Routing Protocol for 5G Internet of Things (IoT)

DOI : 10.28991/ESJ-2024-08-01-018
Satyanand Singh , Joanna Rosak-Szyrocka , Balí zs Lukí cs
251-269
Abstract : 820
PDF : 545

Dynamic Customer Experience, Satisfaction, and Word-of-Mouth in Telecom-IT Sector

DOI : 10.28991/ESJ-2026-010-01-026
Hung Q. Nguyen , Hau V. Nguyen , P. V. Nguyen
521-541
Abstract : 86
PDF : 249

Factors Affecting Technological Readiness and Acceptance of Induction Stoves: A Pilot Project

DOI : 10.28991/ESJ-2023-07-06-04
Retno W. Damayanti , Haryono Setiadi , Pringgo W. Laksono , Dania L. Rizky , Nisa A. E. Entifar
1892-1923
Abstract : 1648
PDF : 1860

Trusted AI-Based Method for Predicting Controller Load and PSO-Based Structure for Reducing Latencies

DOI : 10.28991/ESJ-2026-010-02-017
Vladimir Zh. Kuklin , Islam Alexandrov , Maxim Mikhailov , Naur Z. Ivanov , Elena Yu. Linskaya
910-929
Abstract : 18
PDF : 30

Business Process Remaining Time Prediction Based on Bidirectional QRNN with Attention Mechanism

DOI : 10.28991/ESJ-2026-010-02-01
Na Guo , Ting Lu , Cong Liu , Xingrong Xu , Qingtian Zeng
627-637
Abstract : 29
PDF : 80
1 - 22 of 22 items