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1 - 17 of 17 items

Legal Policy Applications for Enhancing the Quality of Public Administrative Services

DOI : 10.28991/ESJ-2025-09-02-020
Tran Thi Bich Nga
890-915
Abstract : 282
PDF : 74

Empirical Evaluation of Educational Service Quality in the Current Higher Education System

DOI : 10.28991/ESJ-2022-SIED-05
Lili Abdullah Rozak , M. Bahri Arifin , Inna N. Rykova , Olga A. Grishina , Aan Komariah , Diding Nurdin , Vadim V. Ponkratov , Gevorg T. Malashenko , Mikhail E. Kosov , Olesya V. Dudnik
55-77
Abstract : 1731
PDF : 832

Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction

DOI : 10.28991/ESJ-2025-09-01-09
Ying Huang , Dhakir Abbas Ali , Shuangshuang Wang , Rongmei Zhang
148-160
Abstract : 541
PDF : 230

Analysis of Service Quality Factors of the Regional Planning Agency of Aceh

DOI : 10.28991/ESJ-2023-07-05-017
T. Aznal Zahri , Abdul Rahman Lubis , Muslim A. Djalil , . Syafruddin
1723-1744
Abstract : 855
PDF : 482

Quality Assessment of the Blended Learning in Higher Education Using the Modified HEdPERF Instrument

DOI : 10.28991/ESJ-2025-SIED1-04
Dao Thanh Binh , Ngoc Tran Thi Bich , Nguyen Hoang Lan , Trinh Thu Thuy , Galina Barysheva , Lam Tran Si
56-76
Abstract : 174
PDF : 72

E-Banking Service Quality and Customer Satisfaction with Moderator Factor

DOI : 10.28991/ESJ-2025-09-02-012
Trung Kim Quoc Nguyen
725-740
Abstract : 439
PDF : 178

Role of Two-Way Asymmetrical Communication in Sustaining Public Relations

DOI : 10.28991/ESJ-2024-08-03-020
Samira Setoutah , Riadh Jeljeli , Faycal Farhi , Mohamed Mallek , Dalia Hassan , Nadeen Selim
1136-1152
Abstract : 1158
PDF : 1135

The Effect of Digitalization on the Quality of Service and Customer Loyalty

DOI : 10.28991/ESJ-2022-06-06-04
Lulzim Shabani , Arbí«resha Behluli , Fidan Qerimi , Fellanze Pula , Pranvera Dalloshi
1274-1289
Abstract : 3311
PDF : 1539

The Quality of E-Government Management, Information Security and Quality

DOI : 10.28991/ESJ-2023-07-01-016
Aferdita Qekaj-Thaçi , Ledri Thaçi
228-244
Abstract : 1308
PDF : 664

Bio-Mechatronics Development of Robotic Exoskeleton System With Mobile-Prismatic Joint Mechanism for Passive Hand Wearable-Rehabilitation

DOI : 10.28991/ESJ-2024-08-06-02
Mariela Vargas , J. Mayorga , B. Oscco , V. Cuyotupac , A. Nacarino , D. Allcca , L. Gamarra-Vásquez , G. Tejada-Marroquin , M. Reategui , R. R. Maldonado-Gómez , Y. Vasquez , Daira de la Barra , P. Tapia-Yanayaco , Sandra Charapaqui , Milton V. Rivera , R. Palomares , M. Ramirez-Chipana , Jorge Cornejo , José Cornejo , Jhony A. De La Cruz-Vargas
2144-2172
Abstract : 1248
PDF : 526

The Impact of Interactive Behaviour on Service Quality: The Role of Relationship Quality, External Environment

DOI : 10.28991/ESJ-2025-09-03-011
Shunan Zhou , Zengyu Pi , Chuleerat Kongruang
1322-1345
Abstract : 113
PDF : 32

A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity

DOI : 10.28991/ESJ-2024-08-06-09
Saltanat Kondybayeva , Meruyert Daribayeva , Raffaele Fiume , Symbat Abilda , Olga Staroverova , Vadim Ponkratov , Larisa Vatutina , Galina Shapoval , Elena Mikhina , Irina Nikolaeva
2278-2311
Abstract : 1574
PDF : 720

Open Government Data Intention-Adoption Behavioural Model for Public Sector Organisations: A Technological Innovation Perspective

DOI : 10.28991/ESJ-2024-08-05-04
Muhammad M. Khurshid , Ammar Rashid , Shafiz Yusof , Raja W. Ahmad , Hafiz Muhammad Faisal Shehzad
1732-1763
Abstract : 596
PDF : 280

Gender Differences in Academic Staff Performance: An Advanced Analysis Using PLS-SEM in Higher Education

DOI : 10.28991/ESJ-2024-SIED1-09
Ghilan Al-Madhagy Taufiq Hail , Shafiz Affendi Mohd Yusof , Mohanaad Shakir , Maryam Juma Al Farsi , Ibrahim R. Al-Shamsi , Adel Sarea
147-175
Abstract : 645
PDF : 369

Mobile Device Forensics Framework: A Toolbox to Support and Enhance This Process

DOI : 10.28991/ESJ-2024-08-03-011
Bruno M. V. Bernardo , Henrique S. Mamede , Joào M. P. Barroso , Ví­tor M. P. D. dos Santos
972-998
Abstract : 1795
PDF : 804

Bioaccumulation of Heavy Metals by Acanthus ilicifolius in Polluted Mangrove Ecosystems

DOI : 10.28991/ESJ-2025-09-02-03
Etti Sartina Siregar , Erni Jumilawaty , Masitta Tanjung , Ade Syafitri , Cecep Kusmana , Mohammad Basyuni , Adrian Hartanto , Rinny Rahmania
557-568
Abstract : 363
PDF : 166

Modernization of the Local Government System: Development Prospects and Implementation Mechanisms

DOI : 10.28991/ESJ-2025-09-03-017
Akikat Abdullayev , Margarita Kadyrova , Serikbay Ydyrys
1434-1476
Abstract : 128
PDF : 60
1 - 17 of 17 items