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Legal Policy Applications for Enhancing the Quality of Public Administrative Services

DOI : 10.28991/ESJ-2025-09-02-020
Tran Thi Bich Nga
890-915
Abstract : 483
PDF : 420

Empirical Evaluation of Educational Service Quality in the Current Higher Education System

DOI : 10.28991/ESJ-2022-SIED-05
Lili Abdullah Rozak , M. Bahri Arifin , Inna N. Rykova , Olga A. Grishina , Aan Komariah , Diding Nurdin , Vadim V. Ponkratov , Gevorg T. Malashenko , Mikhail E. Kosov , Olesya V. Dudnik
55-77
Abstract : 1992
PDF : 1129

Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction

DOI : 10.28991/ESJ-2025-09-01-09
Ying Huang , Dhakir Abbas Ali , Shuangshuang Wang , Rongmei Zhang
148-160
Abstract : 737
PDF : 403

Analysis of Service Quality Factors of the Regional Planning Agency of Aceh

DOI : 10.28991/ESJ-2023-07-05-017
T. Aznal Zahri , Abdul Rahman Lubis , Muslim A. Djalil , . Syafruddin
1723-1744
Abstract : 1009
PDF : 643

Quality Assessment of the Blended Learning in Higher Education Using the Modified HEdPERF Instrument

DOI : 10.28991/ESJ-2025-SIED1-04
Dao Thanh Binh , Ngoc Tran Thi Bich , Nguyen Hoang Lan , Trinh Thu Thuy , Galina Barysheva , Lam Tran Si
56-76
Abstract : 860
PDF : 396

E-Banking Service Quality and Customer Satisfaction with Moderator Factor

DOI : 10.28991/ESJ-2025-09-02-012
Trung Kim Quoc Nguyen
725-740
Abstract : 854
PDF : 804

Role of Two-Way Asymmetrical Communication in Sustaining Public Relations

DOI : 10.28991/ESJ-2024-08-03-020
Samira Setoutah , Riadh Jeljeli , Faycal Farhi , Mohamed Mallek , Dalia Hassan , Nadeen Selim
1136-1152
Abstract : 1503
PDF : 1991

The Effect of Digitalization on the Quality of Service and Customer Loyalty

DOI : 10.28991/ESJ-2022-06-06-04
Lulzim Shabani , Arbí«resha Behluli , Fidan Qerimi , Fellanze Pula , Pranvera Dalloshi
1274-1289
Abstract : 3627
PDF : 1880

The Quality of E-Government Management, Information Security and Quality

DOI : 10.28991/ESJ-2023-07-01-016
Aferdita Qekaj-Thaçi , Ledri Thaçi
228-244
Abstract : 1463
PDF : 864

Bio-Mechatronics Development of Robotic Exoskeleton System With Mobile-Prismatic Joint Mechanism for Passive Hand Wearable-Rehabilitation

DOI : 10.28991/ESJ-2024-08-06-02
Mariela Vargas , J. Mayorga , B. Oscco , V. Cuyotupac , A. Nacarino , D. Allcca , L. Gamarra-Vásquez , G. Tejada-Marroquin , M. Reategui , R. R. Maldonado-Gómez , Y. Vasquez , Daira de la Barra , P. Tapia-Yanayaco , Sandra Charapaqui , Milton V. Rivera , R. Palomares , M. Ramirez-Chipana , Jorge Cornejo , José Cornejo , Jhony A. De La Cruz-Vargas
2144-2172
Abstract : 1592
PDF : 805

The Impact of Interactive Behaviour on Service Quality: The Role of Relationship Quality, External Environment

DOI : 10.28991/ESJ-2025-09-03-011
Shunan Zhou , Zengyu Pi , Chuleerat Kongruang
1322-1345
Abstract : 537
PDF : 273

A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity

DOI : 10.28991/ESJ-2024-08-06-09
Saltanat Kondybayeva , Meruyert Daribayeva , Raffaele Fiume , Symbat Abilda , Olga Staroverova , Vadim Ponkratov , Larisa Vatutina , Galina Shapoval , Elena Mikhina , Irina Nikolaeva
2278-2311
Abstract : 2349
PDF : 1466

E-Service Quality and Loyalty Driving E-Satisfaction and E-WOM in Higher Education

DOI : 10.28991/ESJ-2025-SIED1-019
Vi T. T. Nguyen , Tue G. Truong , Thanh D. Nguyen
334-348
Abstract : 32
PDF : 119

Open Government Data Intention-Adoption Behavioural Model for Public Sector Organisations: A Technological Innovation Perspective

DOI : 10.28991/ESJ-2024-08-05-04
Muhammad M. Khurshid , Ammar Rashid , Shafiz Yusof , Raja W. Ahmad , Hafiz Muhammad Faisal Shehzad
1732-1763
Abstract : 802
PDF : 530

Gender Differences in Academic Staff Performance: An Advanced Analysis Using PLS-SEM in Higher Education

DOI : 10.28991/ESJ-2024-SIED1-09
Ghilan Al-Madhagy Taufiq Hail , Shafiz Affendi Mohd Yusof , Mohanaad Shakir , Maryam Juma Al Farsi , Ibrahim R. Al-Shamsi , Adel Sarea
147-175
Abstract : 901
PDF : 677

Mobile Device Forensics Framework: A Toolbox to Support and Enhance This Process

DOI : 10.28991/ESJ-2024-08-03-011
Bruno M. V. Bernardo , Henrique S. Mamede , Joào M. P. Barroso , Ví­tor M. P. D. dos Santos
972-998
Abstract : 2362
PDF : 1121

Bioaccumulation of Heavy Metals by Acanthus ilicifolius in Polluted Mangrove Ecosystems

DOI : 10.28991/ESJ-2025-09-02-03
Etti Sartina Siregar , Erni Jumilawaty , Masitta Tanjung , Ade Syafitri , Cecep Kusmana , Mohammad Basyuni , Adrian Hartanto , Rinny Rahmania
557-568
Abstract : 653
PDF : 472

Modernization of the Local Government System: Development Prospects and Implementation Mechanisms

DOI : 10.28991/ESJ-2025-09-03-017
Akikat Abdullayev , Margarita Kadyrova , Serikbay Ydyrys
1434-1476
Abstract : 558
PDF : 296

Dynamic Customer Experience, Satisfaction, and Word-of-Mouth in Telecom-IT Sector

DOI : 10.28991/ESJ-2026-010-01-026
Hung Q. Nguyen , Hau V. Nguyen , P. V. Nguyen
521-541
Abstract : 11
PDF : 33

The Impact of Climate-Smart Technology Adoption on Agricultural Productivity and Environmental Sustainability

DOI : 10.28991/ESJ-2025-09-06-012
Farkhod Karakulov , Bakhtiyor Menglikulov , Abror Mamasadikov , Shaknoza Kholbutaeva , Abdukholik Mukhtorov , Gulshan Abdulkhaeva , Dilshoda Gafurova , Sodik Ruziyev , Sultanbek Ablatdinov , Akmal Durmanov
3087-3115
Abstract : 62
PDF : 250
1 - 20 of 20 items